Legal
Privacy Policy
Last Updated: July 2026
At Chaa Peena, we're committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have regarding your personal data when you visit www.chaa-peena.com, place an order or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
Section 01
Who We Are
Business Name
Chaa Peena
Address
44 West George St
Glasgow
G2 1DH
United Kingdom
Website
www.chaa-peena.com
Section 02
Information We Collect
Depending on how you interact with our website, we may collect the following information.
Personal Information
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
Order Information
- Products purchased
- Order history
- Shipping method
- Delivery information
Payment Information
Payments are processed securely through Shopify and our authorised payment providers.
We do not store or have access to your full payment card details.
Technical Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Pages visited
- Time spent on our website
- Referring website
This information helps us improve our website, products and customer experience.
Section 03
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver products
- Provide customer support
- Respond to enquiries
- Process refunds
- Prevent fraud
- Improve our website and services
- Comply with legal obligations
- Send marketing communications where you have chosen to receive them
Section 04
Marketing Communications
If you subscribe to our newsletter or choose to receive updates from us, we may send you information about:
- New products
- Promotions
- Special offers
- Product launches
- Brand news
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Section 05
Shopify & Payment Processing
Our online store is powered by Shopify.
When you place an order, certain information is securely processed through Shopify to enable us to complete your purchase.
Payments are handled by authorised payment providers available through Shopify.
Chaa Peena does not store your full payment card information.
For more information about how Shopify processes your data, please refer to Shopify's own Privacy Policy.
Section 08
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, disclosure or alteration.
While no online service can guarantee absolute security, we work with trusted providers and use industry-standard security practices to help keep your information safe.
Section 09
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil your orders
- Provide customer support
- Meet legal, tax and accounting obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
Section 10
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where applicable
- Request restriction of processing
- Object to certain processing activities
- Request a copy of your personal information
- Withdraw your consent to marketing communications at any time
If you wish to exercise any of these rights, please contact us using the details below.
Section 11
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing any personal information.
Section 12
International Data Transfers
Some of the service providers we use, including Shopify and certain payment or analytics providers, may process your information outside the United Kingdom.
Where this occurs, appropriate safeguards are in place to help ensure your personal information remains protected in accordance with applicable data protection laws.
Section 13
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or the way we operate our website.
Any updates will be published on this page with the revised Last Updated date.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your personal information.
Section 14
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
Business
Chaa Peena
Address
44 West George St
Glasgow
G2 1DH
United Kingdom
Website
www.chaa-peena.com